Job Description
Role Live Chat Representative – Remote Job USA Forum & Chat Providers
Company Remote Job USA
Location Remote, Worldwide
Valid Through Sep 7, 2026
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VPN & Remote Access
Law & Government
Customer
Live Chat Representative – Remote Job USA Jobs
LIVE & HIRING
Careerscape is hiring — text-based support, zero phone calls, and a real path into a customer-service career.
NOW HIRING · REMOTE USA Live Chat Representative – Remote Job USA
$58,000–$85,000/year
About the Role Careerscape is recruiting on behalf of our client for an entry-level Live Chat Representative to join their growing remote customer support team. This is a great opportunity for someone who loves helping people, types quickly and accurately, and wants to build a career in customer service without ever having to pick up a phone.
Geographic Reference
Day to day, you’ll juggle multiple live chat conversations at once — answering questions, troubleshooting simple issues, and guiding customers toward solutions with a friendly, upbeat tone. People who thrive in this role are calm under pressure, comfortable multitasking across several chat windows, and genuinely enjoy problem-solving in a fast-paced, text-based environment.
Compensation for this role ranges from $58,000–$85,000/year , based on experience and qualifications. Additional compensation and benefits details are shared during the hiring process.
Responsibilities Respond promptly to inbound customer chats through the company’s live chat platform
Manage multiple concurrent chat conversations while maintaining accuracy and tone
Answer questions about products, services, orders, and account details
Troubleshoot basic issues and escalate complex cases to the appropriate team
Document each interaction accurately in the CRM or ticketing system
Follow scripts and brand guidelines while personalizing responses to each customer
Meet daily and weekly targets for response time, resolution rate, and chat quality
Identify recurring customer issues and flag trends to the support supervisor
Stay current on product updates, promotions, and policy changes
Collaborate with teammates during peak volume to keep queue wait times low
Forum & Chat Providers Requirements High school diploma or equivalent required
No prior experience required, though customer service experience is a plus
Excellent written communication skills with strong grammar and spelling
Ability to type at least 40 words per minute accurately
Reliable high-speed internet connection and a quiet home workspace
Availability to work scheduled shifts, including some evenings or weekends
Strong problem-solving skills and a patient, positive attitude
Basic computer proficiency including chat, email, and CRM tools
Recruitment & Staffing Medical, dental, and vision insurance
401(k) plan with company match
Paid time off and paid holidays
Fully remote position with flexible scheduling options
Company-provided equipment for eligible employees
Paid training and onboarding program
Opportunities for advancement into senior support or team lead roles
Employee assistance program
Monthly work-from-home stipend
Casual, supportive team culture with regular virtual team events
Technical Support & Repair Careerscape is a staffing and recruiting firm connecting talented professionals with employers across administration, operations, healthcare, finance, technology, customer support, and professional services. Careerscape is supporting the hiring process for this client opening — by applying, you agree that Careerscape may review your application, contact you regarding this opportunity, and share your information with the hiring client for consideration. Careerscape and its hiring partners are equal opportunity employers.
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Job Tags
Remote job, Full time, Part time, Casual work, Immediate start, Worldwide, Flexible hours, Shift work, Afternoon shift