Job Description
About Mercy Urgent Care
Mercy Urgent Care is a nonprofit urgent care network serving Western North Carolina, carrying forward a legacy of compassionate care established by the Sisters of Mercy in 1900. We provide excellent, accessible care to anyone who seeks our services, regardless of background or ability to pay.
Position Overview
This is a PRN cross-trained role combining front desk registration, clinical Medical Assistant duties, and limited-scope radiology. The position is designed for team members who are comfortable rotating between front desk and clinical assignments and stepping into either role at any time based on clinic needs.
This role is a strong fit for someone who enjoys variety, teamwork, and a fast-paced urgent care setting. It is not the right fit for someone seeking a narrowly defined set of duties.
Key Responsibilities:
Front Desk and Patient Access
Welcome patients and visitors in person and by phone with a professional, friendly approach
Register patients accurately, including demographic, insurance, and financial information
Verify insurance eligibility, explain basic payment responsibilities, identify compassionate care eligibility, and collect payments
Answer phones, route messages, support patient questions, and update patient information in the electronic medical record while maintaining HIPAA standards
Clinical Care
Escort patients to treatment rooms and create a calm, respectful patient experience
Obtain vital signs, perform basic assessments, and document health history, medications, and allergies
Assist providers with patient care tasks and procedures within scope, including physicals and splinting
Support waived lab testing, drug screens, blood alcohol testing, spirometry, specimen handling, telehealth triage, and patient discharge as needed
Limited Radiology
Complete employer-provided training to perform limited-scope diagnostic X-rays
Position patients and perform routine exams following established protocols and radiation safety practices
Verify imaging orders, label and transmit images correctly, and document exams in the medical record
Perform basic quality checks and report equipment issues promptly
Clinic Operations and Safety
Help maintain clean, organized front desk, waiting, and treatment areas
Participate in opening and closing procedures, including alarm-related responsibilities
Assist with inventory, room setup, equipment logs, and coordination of maintenance and repairs
Follow infection control, OSHA, HIPAA, and radiation safety protocols
Use professionalism and de-escalation skills in high-stress situations
Qualifications:
High school diploma or equivalent required
Certified Medical Assistant required
1–3 years of direct patient care experience preferred; experience in a medical office, patient registration, or healthcare customer service is a plus
Ability and willingness to complete cross-training in limited-scope radiology; prior X-ray experience is a plus
Strong computer and communication skills, including comfort using an electronic medical record
Working knowledge of insurance verification, registration, and payment collection preferred
Ability to meet the physical demands of the role, including frequent standing and walking and light lifting up to 20lbs, with reasonable accommodations as needed
What We’re Looking For:
Compassion, empathy, integrity, and strong customer service skills
A team-first mindset and willingness to jump in wherever the clinic needs support
The ability to build trust quickly with patients and coworkers
Eagerness to learn new skills and be cross trained across front desk, clinical, and imaging functions
Sound judgment, adaptability, and professionalism in a fast-paced environment
Cultural sensitivity and responsiveness to a diverse community
Job Tags
Relief, Work at office