Job Description

Job Overview:
We are seeking a compassionate, organized, and detail-oriented Medical Receptionist to serve as the first point of contact for patients. This role requires strong communication skills, the ability to remain calm under pressure, and a commitment to delivering excellent patient care while supporting clinic operations.

Key Responsibilities:

• Greet and assist patients in a professional and empathetic manner

• Manage front desk operations including check-in/check-out processes

• Schedule, confirm, and coordinate patient appointments

• Handle incoming calls, emails, and inquiries with clear and professional communication

• Assist patients with basic information regarding services, procedures, and clinic policies

• Maintain accurate patient records and update information in the EMR system

• Ensure patient confidentiality and compliance with HIPAA regulations

• Support administrative tasks such as documentation, referrals, and follow-ups

Qualifications:

• Previous front desk or patient-facing experience in a clinical or healthcare setting

• Strong verbal and written English communication skills

• Demonstrated ability to show empathy and professionalism when dealing with distressed or urgent patient situations

• Basic knowledge and navigation of EMR/EHR systems (any platform)

• Completed HIPAA awareness training or willingness to undergo training

Skills & Competencies:

• Excellent interpersonal and customer service skills

• Ability to multitask in a fast-paced environment

• Strong organizational and time management abilities

• Attention to detail and accuracy

• Problem-solving mindset with a patient-first approach

Work Setup & Schedule:

• Schedule may vary based on clinic hours (including possible shifts aligned with international time zones)

Please note: This job post does not guarantee immediate client onboarding. Once you successfully complete the full recruitment process, your profile will be added to our talent pool for future client placements that match your qualifications and experience.

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